FAQ
Here are some frequently asked question and answers to clear things up.
Shipping & Delivery
- Shipping Fees
- Enjoy FREE SHIPPING Across Malaysia.
- Singapore RM50/kg.
- Same Day Delivery applicable for Klang Valley.
- Delivery
Once payment is successfully made, we will process and ship your order within 24 hours.
Item will be delivered to your doorstep within 1-5 working days depending on the courier service.
Return & Exchange Policy
- Timeframe
7 days from the date of purchase.
- Proof of purchase
Please contact us for necessary proof to initiate a return or exchange.
- Condition of the item
Item must be in its original condition and no damaged.
Pre Order vs Ready Stock
- Ready Stock
Item will be ship within the next 24 hours once order placed.
- Pre Order
Item take 10 - 14 working days once order placed.
Refund vs Exchange
- Refund
Refund only applicable for out of stock item under pre order category.
- Exchange
No cash refund for all sold ready stock items. Equal value of store credits or exchange is available for different size or design of items. Delivery fees of return item will be fully born by customers except defective items purchase via online platform.
Size Chart
